1 SINGLE PRO-PATCH

At ProPatch, we’re motocross nuts who saw a gap: riders craving pro-style patches to rock their vibe. Inspired by legends like Eli Tomac, Herlings, Sexton and many more -- we launched customthe customised PRO-PATCH for anyone who takes their racing to the next level—stitched or neoprene, with gnarly Velcro to let you stand out bold on and in or around the track!

Perfect for those social media posts and our mission is to give every rider, kids to semi-pros teams and full professionals to always feel like a professional with their own tag, delivered in 7/10 days. PRO-PATCH - Stand Out Bold!

Refund Policy for ProPatch.co
Effective Date: July 3, 2025
Introduction
At ProPatch.co, we strive to ensure you are satisfied with your custom patches. This Refund Policy outlines the conditions under which refunds may be requested, ensuring clarity and fairness. Please read this policy carefully before placing an order.
Eligibility for Refunds
We offer refunds only in the following specific circumstances:

• Incorrect Delivery: The patch is sent to the wrong person or address due to an error on our part.

• Non-Conforming Design: The delivered patch design significantly deviates from the artwork you uploaded, as determined by our review process.

Refunds are not available for:

• Orders where the patch matches the uploaded artwork and was delivered to the correct address.

• Customer errors, such as providing incorrect artwork or shipping details.

• Dissatisfaction with the patch due to personal taste or expectations not covered by the above conditions.

Refund Process
To request a refund, follow these steps:

• Contact Us: Email us at [Insert Contact Email] or call [Insert Contact Phone Number] within 14 days of receiving your order.

• Provide Details: Include your order number, a description of the issue, and, if applicable, photos showing the design discrepancy or proof of incorrect delivery.

• Return the Product: If instructed, return the patch to [Insert Return Address] in its original condition. You may be responsible for return shipping costs unless the error is ours.

• Review: We will review your request within 7 business days. If approved, a refund will be issued to your original payment method within 14 days.

Data Handling for Refunds
To process refunds, we may collect and process personal data (e.g., name, address, email, and payment details) in accordance with our Privacy Policy and GDPR requirements. This data is used solely for refund processing and will be retained only as long as necessary to complete the transaction.
Non-Refundable Items
Certain items or services are non-refundable, including:

• Shipping fees, unless the delivery error was caused by ProPatch.co.

• Custom patches produced according to your specifications, except as noted above.

Contact Us
For refund requests or questions about this policy, please contact:

• Email: sales@propatch.co / Phone: +44 (0) 7917100488

Changes to This Refund Policy
We may update this Refund Policy to reflect changes in our practices or legal requirements. Updates will be posted on our website, and significant changes will be communicated via email or a website notice.

Shipping Policy for ProPatch.co
Effective Date: July 3, 2025
1. Introduction
This Shipping Policy outlines the terms for shipping custom patches and related products ordered through www.propatch.co ("Website"). By placing an order, you agree to this policy. Please review it carefully before purchasing.
2. Contact Information
For shipping-related questions, contact us at:

• Email: sales@propatch.co

• Phone: +44 (0) 7917100488

3. Delivery Timelines
3.1. Standard Delivery: We aim to deliver your order within 7–10 days from the date of order confirmation, provided payment is received and artwork is approved.
3.2. Estimates: The 7–10 day timeframe is an estimate. Delays may occur due to factors beyond our control, such as carrier issues, customs processes, or unforeseen events.
3.3. Order Processing: Orders are processed within [Insert Processing Time, e.g., 1–2 business days] before shipping. This is included in the 7–10 day delivery estimate.
4. Carrier Disclaimer
4.1. No Liability for Carriers: ProPatch.co uses third-party carriers to deliver orders. We are not responsible for delays, losses, damages, or other issues caused by our chosen carriers. Any claims for such issues must be directed to the carrier.
4.2. Tracking: Where available, we provide tracking information via email once your order ships. You are responsible for monitoring your shipment’s progress.
5. Shipping Costs
5.1. Fees: Shipping costs are calculated at checkout based on your order’s weight, dimensions, and destination. Costs are displayed before you confirm your order.
5.2. Taxes and Duties: International orders may incur customs fees, duties, or taxes, which are your responsibility. ProPatch.co is not liable for these charges.
6. Shipping Destinations
We ship to [Insert Countries/Regions Served, e.g., UK, EU, US]. If your location is not listed at checkout, contact us to confirm availability.
7. Customer Responsibilities
7.1. Accurate Information: You must provide accurate shipping details (e.g., name, address, phone number). ProPatch.co is not responsible for delays or non-delivery due to incorrect information.
7.2. Receipt of Delivery: You are responsible for ensuring someone is available to receive the shipment or for making arrangements with the carrier if needed.
8. Incorrect Delivery
If your order is sent to the wrong address due to our error, contact us within 14 days of receipt for a refund or replacement, as per our Refund Policy. If the error is due to incorrect information you provided, we are not liable.
9. Lost or Damaged Shipments
9.1. Lost Shipments: If your order is lost by the carrier, contact us within 14 days of the expected delivery date. We will assist you in filing a claim with the carrier, but we are not responsible for the outcome.
9.2. Damaged Shipments: If your order arrives damaged, contact the carrier directly to file a claim. Retain all packaging for inspection. ProPatch.co is not liable for carrier-related damage.
10. Data Protection
We collect and process personal data (e.g., name, address, phone) for shipping purposes in accordance with our Privacy Policy and GDPR requirements.
11. Changes to This Shipping Policy
We may update this Shipping Policy to reflect changes in our practices or legal requirements. Updates will be posted on our Website, and significant changes will be communicated via email or a Website notice.
12. Contact Us
For questions about this Shipping Policy, please contact:

• Email: sales@propatch.co

• Phone: +44 (0) 7917100488