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Terms & Conditions

A Legal Disclaimer

Terms and Conditions for ProPatch.co
Effective Date: July 3, 2025
1. Introduction
Welcome to www.propatch.co ("Website"), operated by ProPatch.co ("we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our Website and the purchase of custom patches or related services ("Services"). By accessing our Website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our Website or Services.
2. Contact Information
For questions or concerns, contact us at:

3. Ordering Process
3.1. Order Placement: Orders are placed via our Website by submitting your artwork and payment details. You are responsible for ensuring the accuracy of your order, including artwork and shipping information.
3.2. Order Acceptance: We reserve the right to accept or reject your order at our discretion. We will confirm acceptance via email. No contract exists until we confirm your order.
3.3. Artwork Requirements: You must provide artwork in the format specified on our Website. We are not responsible for errors in patches resulting from incorrect or low-quality artwork provided by you.
4. Payment
4.1. Pricing: All prices are listed on our Website in [Insert Currency, e.g., GBP] and include applicable taxes unless stated otherwise.
4.2. Payment Methods: We accept payments via [Insert Accepted Payment Methods, e.g., credit/debit cards, PayPal]. Payment is due at the time of order placement.
4.3. Security: Payment details are processed securely via trusted third-party providers. We do not store your payment information.
5. Delivery
5.1. Shipping: We ship to [Insert Countries/Regions Served]. Delivery times are estimates and may vary due to factors beyond our control.
5.2. Incorrect Delivery: If your order is sent to the wrong address due to our error, please contact us within 14 days of receipt for a refund or replacement, as per our Refund Policy.
5.3. Risk of Loss: Ownership and risk of loss transfer to you upon delivery.
6. Refunds and Returns
6.1. Refund Eligibility: Refunds are only available if:

  • The patch is sent to the wrong person or address due to our error.

  • The delivered patch design significantly deviates from your uploaded artwork, as determined by us.
    6.2. Process: To request a refund, contact us within 14 days of receipt with your order details. See our Refund Policy for full details.
    6.3. Non-Refundable Items: Custom patches matching your artwork and delivered correctly are non-refundable, as are shipping fees unless we caused the error.

7. Intellectual Property
7.1. Your Artwork: By uploading artwork, you confirm you own or have the right to use it. You grant us a non-exclusive, royalty-free license to use your artwork to produce and deliver your patches.
7.2. Our Content: All content on our Website, including logos and designs, is owned by or licensed to ProPatch.co. You may not reproduce or use it without our permission.
7.3. Infringement: We are not liable for intellectual property disputes arising from your artwork. You agree to indemnify us against claims related to your artwork’s use.
8. Data Protection
We collect and process personal data (e.g., name, address, email, phone) in accordance with our Privacy Policy and the General Data Protection Regulation (GDPR). By using our Services, you consent to such processing.
9. Limitation of Liability
9.1. General: To the fullest extent permitted by law, we are not liable for indirect, consequential, or incidental damages arising from your use of our Website or Services.
9.2. Service Issues: We are not responsible for delays, errors, or losses due to circumstances beyond our control (e.g., supply chain issues, natural disasters).
9.3. Maximum Liability: Our total liability for any claim is limited to the amount you paid for the relevant order.
10. Consumer Rights
If you are a consumer in the UK or EU, these Terms do not affect your statutory rights under applicable consumer protection laws, such as the UK Consumer Rights Act 2015 or EU Consumer Rights Directive.
11. Termination
We may suspend or terminate your access to our Website or Services if you breach these Terms, without notice or liability.
12. Governing Law and Dispute Resolution
12.1. Governing Law: These Terms are governed by the laws of [Insert Jurisdiction, e.g., England and Wales].
12.2. Disputes: Any disputes will be resolved through negotiation. If unresolved, disputes will be subject to the exclusive jurisdiction of the courts of [Insert Jurisdiction].
12.3. EU Consumers: If you are an EU resident, you may use the European Commission’s Online Dispute Resolution platform (http://ec.europa.eu/odr).
13. Changes to These Terms
We may update these Terms to reflect changes in our practices or legal requirements. Updates will be posted on our Website, and significant changes will be communicated via email or a Website notice. Continued use of our Services after changes constitutes acceptance.
14. Contact Us
For questions about these Terms, please contact:

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