Refund Policy for ProPatch.co
Effective Date: July 3, 2025
Introduction
At ProPatch.co, we strive to ensure you are satisfied with your custom patches. This Refund Policy outlines the conditions under which refunds may be requested, ensuring clarity and fairness. Please read this policy carefully before placing an order.
Eligibility for Refunds
We offer refunds only in the following specific circumstances:

• Incorrect Delivery: The patch is sent to the wrong person or address due to an error on our part.

• Non-Conforming Design: The delivered patch design significantly deviates from the artwork you uploaded, as determined by our review process.

Refunds are not available for:

• Orders where the patch matches the uploaded artwork and was delivered to the correct address.

• Customer errors, such as providing incorrect artwork or shipping details.

• Dissatisfaction with the patch due to personal taste or expectations not covered by the above conditions.

Refund Process
To request a refund, follow these steps:

1. Contact Us: Email us at [Insert Contact Email] or call [Insert Contact Phone Number] within 14 days of receiving your order.

2. Provide Details: Include your order number, a description of the issue, and, if applicable, photos showing the design discrepancy or proof of incorrect delivery.

3. Return the Product: If instructed, return the patch to [Insert Return Address] in its original condition. You may be responsible for return shipping costs unless the error is ours.

4. Review: We will review your request within 7 business days. If approved, a refund will be issued to your original payment method within 14 days.

Data Handling for Refunds
To process refunds, we may collect and process personal data (e.g., name, address, email, and payment details) in accordance with our Privacy Policy and GDPR requirements. This data is used solely for refund processing and will be retained only as long as necessary to complete the transaction.
Non-Refundable Items
Certain items or services are non-refundable, including:

• Shipping fees, unless the delivery error was caused by ProPatch.co.

• Custom patches produced according to your specifications, except as noted above.

Contact Us
For refund requests or questions about this policy, please contact:

• Email: sales@propatch.co

• Phone: +44 (0) 7917100488

Changes to This Refund Policy
We may update this Refund Policy to reflect changes in our practices or legal requirements. Updates will be posted on our website, and significant changes will be communicated via email or a website notice.