top of page

Shipping Policy

Shipping Policy for ProPatch.co
Effective Date: July 3, 2025
1. Introduction
This Shipping Policy outlines the terms for shipping custom patches and related products ordered through www.propatch.co ("Website"). By placing an order, you agree to this policy. Please review it carefully before purchasing.
2. Contact Information
For shipping-related questions, contact us at:

3. Delivery Timelines
3.1. Standard Delivery: We aim to deliver your order within 7–10 days from the date of order confirmation, provided payment is received and artwork is approved.
3.2. Estimates: The 7–10 day timeframe is an estimate. Delays may occur due to factors beyond our control, such as carrier issues, customs processes, or unforeseen events.
3.3. Order Processing: Orders are processed within [Insert Processing Time, e.g., 1–2 business days] before shipping. This is included in the 7–10 day delivery estimate.
4. Carrier Disclaimer
4.1. No Liability for Carriers: ProPatch.co uses third-party carriers to deliver orders. We are not responsible for delays, losses, damages, or other issues caused by our chosen carriers. Any claims for such issues must be directed to the carrier.
4.2. Tracking: Where available, we provide tracking information via email once your order ships. You are responsible for monitoring your shipment’s progress.
5. Shipping Costs
5.1. Fees: Shipping costs are calculated at checkout based on your order’s weight, dimensions, and destination. Costs are displayed before you confirm your order.
5.2. Taxes and Duties: International orders may incur customs fees, duties, or taxes, which are your responsibility. ProPatch.co is not liable for these charges.
6. Shipping Destinations
We ship to [Insert Countries/Regions Served, e.g., UK, EU, US]. If your location is not listed at checkout, contact us to confirm availability.
7. Customer Responsibilities
7.1. Accurate Information: You must provide accurate shipping details (e.g., name, address, phone number). ProPatch.co is not responsible for delays or non-delivery due to incorrect information.
7.2. Receipt of Delivery: You are responsible for ensuring someone is available to receive the shipment or for making arrangements with the carrier if needed.
8. Incorrect Delivery
If your order is sent to the wrong address due to our error, contact us within 14 days of receipt for a refund or replacement, as per our Refund Policy. If the error is due to incorrect information you provided, we are not liable.
9. Lost or Damaged Shipments
9.1. Lost Shipments: If your order is lost by the carrier, contact us within 14 days of the expected delivery date. We will assist you in filing a claim with the carrier, but we are not responsible for the outcome.
9.2. Damaged Shipments: If your order arrives damaged, contact the carrier directly to file a claim. Retain all packaging for inspection. ProPatch.co is not liable for carrier-related damage.
10. Data Protection
We collect and process personal data (e.g., name, address, phone) for shipping purposes in accordance with our Privacy Policy and GDPR requirements.
11. Changes to This Shipping Policy
We may update this Shipping Policy to reflect changes in our practices or legal requirements. Updates will be posted on our Website, and significant changes will be communicated via email or a Website notice.
12. Contact Us
For questions about this Shipping Policy, please contact:

bottom of page