At ProPatch.co, we are committed to protecting your personal data and ensuring compliance with the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website (www.propatch.co) or use our services. It also outlines your rights regarding your data.

Data Controller Information

ProPatch.co is the data controller responsible for your personal data. You can contact us at:

• Address: [Insert Physical Address]

• Email: [Insert Contact Email]

• Phone: [Insert Contact Phone Number]

• Data Protection Officer: [Insert DPO Name or Email, if applicable]

Types of Personal Data We Collect

We collect the following personal data when you interact with our website or services:

• Identifiers: Name, postal address, email address, and telephone number.

• Internet Data: IP address, browser type, and cookies (used for analytics and site functionality).

We collect this data when you:

• Fill out contact forms or request services.

• Place an order or register for an account.

• Voluntarily provide feedback or complete surveys.

• Browse our website (via cookies, with your consent).

Purposes and Legal Basis for Processing

We process your personal data for the following purposes, with the corresponding legal bases under GDPR:

• To process orders and deliver services: Necessary for the performance of a contract (Art. 6(1)(b)).

• To respond to inquiries or provide customer support: Based on our legitimate interests to communicate effectively with you (Art. 6(1)(f)).

• To send marketing communications: With your explicit consent (Art. 6(1)(a)), which you can withdraw at any time.

• To improve our website and services: Based on our legitimate interests in enhancing user experience (Art. 6(1)(f)).

• To comply with legal obligations: Necessary for compliance with GDPR and other laws (Art. 6(1)(c)).

Data Sharing

We may share your personal data with:

• Service Providers: Trusted third parties (e.g., payment processors or delivery services) who process data on our behalf under strict data protection agreements.

• Legal Authorities: If required by law or to protect our rights.

We do not share your data with third parties for their own marketing purposes without your consent.

International Data Transfers

If we transfer your data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission, to protect your data in compliance with GDPR.

Data Retention

We retain your personal data only for as long as necessary:

• Order-related data: Retained for [X years] to comply with legal and accounting obligations.

• Contact information: Kept until you request deletion or withdraw consent for marketing.

• Cookies and analytics data: Retained for [X months/years] or until you opt out.

Data no longer needed is securely deleted or anonymized.

Data Security

We implement technical and organizational measures to protect your data, including:

• Encryption of sensitive data during transmission and storage.

• Regular security audits and updates.

• Restricted access to personal data by trained staff only.

Your GDPR Rights

Under GDPR, you have the following rights regarding your personal data:

• Right to be informed: Know what data we collect and how we use it.

• Right of access: Request a copy of your data.

• Right to rectification: Correct inaccurate or incomplete data.

• Right to erasure: Request deletion of your data (where applicable).

• Right to restrict processing: Limit how we use your data in certain cases.

• Right to data portability: Receive your data in a structured, machine-readable format.

• Right to object: Object to processing based on legitimate interests or for marketing.

• Right to withdraw consent: Withdraw consent for data processing at any time.

To exercise these rights, contact us at [Insert Contact Email]. We will respond within one month, as required by GDPR.

Cookies and Tracking

We use cookies to enhance your experience and analyze website performance. You can manage cookie preferences via our cookie banner. For details, see our Cookie Policy.

Complaints

If you have concerns about how we handle your data, please contact us at [Insert Contact Email]. You also have the right to lodge a complaint with a supervisory authority, such as the Information Commissioner’s Office (ICO) in the UK:

• Website: www.ico.org.uk

• Phone: +44 303 123 1113  

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• Changes to This Privacy Policy

• We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or a notice on our website. The updated policy will be effective from the date posted.

• Contact Us

• For questions about this Privacy Policy or your data, please contact:

• Email: sales@propatch.co

• Phone: +44 (0) 7917100488

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